Terms of service

OVERVIEW
Welcome to Lupiae Food! The terms “we” and “our” refer to Lupiae Food. Lupiae Food operates this store and website, including the information, content, features, tools, products, and services, to provide you, the customer, with a proper shopping experience (the “Services”). Lupiae Food is supported by Shopify, which enables us to provide the Services.

The terms and conditions below, along with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully as they contain important information regarding your legal rights and cover areas such as warranty limitations and liability limitations.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you represent that you are of legal age in your state or province of residence, and that you have provided consent for any minors associated with you to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing products and services from us, you may need to provide certain information such as email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all rights necessary to provide such information.
The activity of your account and the protection of your account credentials are your responsibility. You must not transfer, sell, assign, or license your account to others.

SECTION 2 – OUR PRODUCTS

We strive to provide accurate representations of our products and services in our online stores. However, product colors and appearance may vary depending on the device you use to access the store and its settings.
We cannot guarantee that the appearance or quality of products or services you purchase will meet your expectations or exactly match what is described or shown in our online stores.
All product descriptions are subject to change at any time, without notice, at our discretion. We reserve the right to discontinue any product at any time and to limit quantities of products offered to any person, geographic area, or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Lupiae Food reserves the right to accept or decline your order at its discretion for any reason. Your order is not confirmed until Lupiae Food confirms acceptance. Payment must be received and processed before we accept an order.
Please review your order carefully before submission, as Lupiae Food may not be able to accommodate cancellation requests after an order has been accepted. In the event of rejection, modification, or cancellation of an order, we will contact you using the email, billing address, and/or phone number you provided.
Your purchases are subject to return or exchange exclusively in accordance with our Refund Policy.
You represent and warrant that you make purchases for personal or family use and not for resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the actual price at the time of order submission and will be shown in the order confirmation email. Unless otherwise specified, prices do not include taxes, customs, shipping, handling, or import fees.
Prices in our online stores may differ from those in physical stores, other online stores, or third-party stores. Occasionally, we may offer promotions affecting prices, which are subject to independent terms. In case of conflict, the promotion’s terms prevail.
For all purchases, you agree to provide accurate, current, and complete purchase, payment, and account information and to update your account immediately to allow us to complete your transactions and contact you if needed.
You represent and warrant that (i) the credit card information provided is truthful, accurate, and complete, (ii) you are authorized to use the credit card for purchases, (iii) charges to you will be honored by your credit card company, and (iv) you will pay all charges according to the posted prices, including taxes, shipping, handling, and any other applicable fees.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not liable for delays caused by shipping carriers, customs procedures, or events beyond our control. Once products are transferred to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, branding, text, visuals, images, graphics, product reviews, videos, audio, and their selection, design, and arrangement, are owned by Lupiae Food, its affiliates, or licensors and are protected under U.S. and international intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works, publicly display, republish, download, store, or transmit materials without our written consent. All rights not expressly granted are reserved by Lupiae Food.
Lupiae Food names, logos, product and service names, designs, and slogans are trademarks of Lupiae Food or its affiliates/licensors. You must not use these trademarks without written permission. Shopify names, logos, product/service names, designs, and slogans are trademarks of Shopify. All other marks belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

You may have access to optional customer tools provided by third parties. These tools are provided “as is” and “as available” without warranties. We are not responsible for your use of third-party tools, and their use is at your risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites. Accessing third-party sites is at your risk. We are not responsible for issues or damages from using such sites or their products/services. Please review third-party policies before transactions.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Lupiae Food is powered by Shopify. Sales and purchases occur directly with Lupiae Food. Shopify is not responsible for any aspect of your transactions with Lupiae Food. You release Shopify from all claims related to your purchases.

SECTION 10 – PRIVACY POLICY

All personal data collected through the Services is subject to our Privacy Policy. Shopify may also collect and process data to provide and improve the Services. By using the Services, you acknowledge these privacy policies.

SECTION 11 – FEEDBACK

By submitting feedback, you grant us a worldwide, transferable, royalty-free license to use it for any purpose, including commercial use. You represent that you have rights to the feedback and it complies with these Terms. We are not obligated to respond, pay, or maintain confidentiality of your feedback.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may contain errors, inaccuracies, or omissions. We reserve the right to correct them, update information, or cancel orders without notice.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You must not engage in illegal or harmful activities, infringe intellectual property, harass or defraud others, upload viruses, spam, or interfere with security measures. Violation may result in account suspension or termination.

SECTION 14 – TERMINATION

We may terminate this agreement or your access to the Services at any time without notice. You remain responsible for amounts owed up to the termination date. Certain sections, including Intellectual Property, Feedback, Warranty Limitation, Liability Limitation, Indemnification, Governing Law, and Privacy, survive termination.

SECTION 15 – WARRANTY DISCLAIMER

Services and products are provided “as is” and “as available” without warranties. We do not guarantee uninterrupted, timely, secure, or error-free use. Some jurisdictions do not allow disclaimers of implied warranties, so this may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Lupiae Food, its affiliates, employees, and Shopify are not liable for any damages, including lost profits, lost data, or other direct/indirect damages from use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and defend Lupiae Food, Shopify, and affiliates from claims, damages, or losses arising from your violation of these Terms, laws, or third-party rights.

SECTION 18 – SEVERABILITY

If any provision is deemed illegal or unenforceable, it will be severed, and remaining provisions remain valid.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce a term does not constitute waiver. These Terms and any policies constitute the entire agreement between you and us.

SECTION 20 – ASSIGNMENT

You may not assign this agreement without our written consent. We may assign our rights and obligations without notice.

SECTION 21 – GOVERNING LAW

These Terms and any separate agreements are governed by the courts in the jurisdiction of Lupiae Food. You consent to jurisdiction in these courts.

SECTION 22 – TITLES

Headings are for convenience only and do not limit or affect the Terms.

SECTION 23 – CHANGES TO TERMS

We may update these Terms at our discretion by posting updates on our website. Continued use of the Services constitutes acceptance of the changes.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms should be sent to info@lupiaefood.com.

Business Name: Lupiae Food
Phone Number: +41 76 483 24 24
Email: info@lupiaefood.com
Physical Address: Switzerland